What is the level of CX maturity of your company?

Nowadays, customer experience presents a key competitive advantage. The extent to which a business is able to meet and exceed the expectations of its customers has a fundamental impact on financial performance and the ability to withstand any market changes.

In 2021, one of the largest design authorities, Nielsen Norman Group, published its UX maturity model, which divides CX maturity into six levels.

Whether you are a department director, product owner, or manager, to identify your organization’s CX maturity, all you need to do is answer 6 questions about its operations and processes.

Filling out this survey will only take a few minutes. Apart from the level of CX maturity of your company you will also gain practical advice to increase it. We will send you the results by e-mail as well.