Dôvera

Diabetes is an incurable disease, but when following an appropriate lifestyle under medical supervision, its symptoms can remain relatively subdued. It is therefore crucial that patients are led to a lifestyle adapted to the disease. This requires active attention not only for diabetologists, but also for professional educators and other medical specialists. Sometimes there can even be six professionals taking care of one patient.

All these experts need the most up-to-date information on their patients' condition and results. In the absence of any centralized system, however, it was very difficult.

That’s why the health insurance company Dôvera asked us to design an application that would help them communicate with each other. We have designed a web application based on users’ behaviour that allows physicians, specialists and educators to document and share health information about their patients in a centralized digital database. All of that in a very user-friendly and transparent form.

We launched the project with an intensive research. We visited several general practitioners and spent hours with them to understand their specific needs. For instance, we learned that medical professionals lacked a simple summary of patient’s history to quickly figure out when the next appointment should be booked with the patient.

We used this insight and many others to design the concept and first prototype that we immediately took back into doctors' offices to test. Although we solved many of their issues, they still had troubles with accessibility caused mainly by their greater age.

The problem was often caused by their old devices, especially monitors, that did not always portray our design as proposed. Therefore, we iterated the whole interface to more contrasting design, with more distinctive fonts and icons.