Customer experience that drives your business

Lighting Beetle

Explore our work

We combine customer research, experience design and business strategy to help you build a competitive edge.

Our services

Want to dominate the market with valuable service?

Service Design

Need your digital platforms to do their job better?

Digital Product Design

Wondering how your organisation can become customer-first?

Customer Experience Transformation

Featured results

See all 29 case studies

We’re a creative bunch of 81 designers crafting experiences for 5 million customers a month. Not bad, huh?

Get to know us

Journal

Great design comes from curious and inquisitive minds.

Get inspired

newsletter

It's not about who your customers are, but how they behave

Traditional customer segmentation by age or location is insufficient in today's world. Companies need to understand how customers think and what motivates their decision-making.

Alžbeta Ivanovičová

tool

Service Blueprint

Design high-quality and efficient services with service blueprint. Besides understanding the customer journey, it helps optimize the process of customer service.

Dominika Babulicová